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DEAR VALUED J-SATINE PURCHASERS AND STAKEHOLDERS

15 NOVEMBER 2024, Friday

We understand that recent events concerning the J-Satine Residensi Wilayah project have caused significant concern among our purchasers, stakeholders, and the wider community. We want to assure you that we take these matters seriously and are fully committed to address all relevant parties with utmost transparency, diligence, and care.

The structural issues identified in Block C of the J-Satine Residensi Wilayah have understandably raised questions about safety, project timelines, and the overall integrity of the development. Rest assured, your safety and peace of mind are our absolute top priority. We are working closely with Dewan Bandaraya Kuala Lumpur (DBKL), independent experts, and our project team to thoroughly investigate the situation, implement necessary remedial measures, and ensure the long-term safety and quality of your future homes.

We have prepared this Frequently Asked Questions (FAQ) document to address the most pressing questions and concerns we have received from you. The FAQ will be regularly updated as new information becomes available and as we make progress in our remediation efforts.

We want to emphasise that we are committed to an open and honest communication throughout this process. We understand the impact this situation may have on your plans and investments, and we are dedicated to finding fair and comprehensive solutions for all affected parties.

If you have any questions or concerns that are not addressed in this FAQ, please do not hesitate to reach out to our dedicated support team at [email protected]. We are here to listen, support, and work with you through this situation.

Thank you for your trust and continued support. We are committed to fulfilling on our promises and ensuring that J-Satine Residensi Wilayah becomes the safe, high-quality home you envisioned when you chose to invest with us.

FREQUENTLY ASKED QUESTIONS [FAQ] DOCUMENT
J-SATINE RESIDENSI WILAYAH: STRUCTURAL ISSUES AND PROJECT STATUS

LATEST UPDATE 15 NOVEMBER 2024

INCIDENT DETAILS
  • A comprehensive investigation by a highly respected third-party consultant is currently underway. We are working diligently to assess the situation and determine the best course of action.
  • Here are what we can update at this juncture:
    1. The incident primarily affected Block C’s development.
    2. No explosion occurred at the site.
    3. There is no risk to neighbouring buildings or infrastructure.
  • Representatives from Gandingan Jakel were present during the inspection with Dewan Bandaraya Kuala Lumpur (DBKL), demonstrating our commitment to transparency and cooperation with local authorities.
  • We expect the full report to be ready within the next few months. This report will detail the exact nature and extent of the issues and recommend specific remedial actions.
  • We request your understanding and patience during this time, as we will only be making further statements after this report is ready.
  • We assure you that we are working closely with DBKL and other relevant authorities, and that we will share these findings with you promptly and implement all necessary measures to ensure the safety and integrity of the building.
SAFETY MEASURES & STRUCTURAL INTEGRITY
  • The safety of our purchasers and stakeholders, and the integrity of our buildings are our absolute top priorities. We want to assure you that we are taking every possible measure to address the situation at J-Satine Residensi Wilayah with the utmost seriousness and urgency.
  • From the outset, we have adhered to the highest standards of safety and quality. Prior to this incident, all structural design and site safety protocols have strictly followed the relevant building codes and regulations. However, we understand that the current situation requires extraordinary measures, and we are responding accordingly.
  • In light of recent events, we have implemented immediate and comprehensive safety measures:
    1. Temporary Structural Support:
      As advised by our team of expert engineers, we have installed temporary support structures in the affected areas of Block C. This precautionary measure ensures the stability of the building while we await the results of our thorough investigation.
    2. Safety Audits:
      We have intensified our safety protocols by conducting rigorous and frequent safety audits across the entire construction site. These audits are carried out by experienced professionals to identify and address any potential issues promptly.
    3. Comprehensive Assessment:
      A team of independent structural engineers is currently conducting a comprehensive assessment of the entire project. Their findings will aid us in determining the best option for our remediation plan.
PROJECT TIMELINE & COMPLETION
  • We understand that the timeline of your future home is of utmost importance to you, and we want to address this concern with complete transparency and empathy.
  • Here’s where we stand:
    1. An independent assessment is underway and expected to conclude within the next few months. This assessment, which will detail the exact nature and extent of the issues and recommend specific remedial actions, is crucial to ensure the safety and integrity of your future home.
    2. Once we receive the assessment findings, our expert project consultant team will immediately review the results.
    3. They will then oversee the implementation of any necessary quality checks and remediation measures. This step is vital to guarantee that every aspect of the building meets the highest standards of safety and quality.
  • Your patience and understanding during this time are deeply appreciated.
FINANCIAL CONSIDERATIONS & PURCHASER OPTIONS

  • We deeply understand and empathise with the financial concerns and uncertainties this situation has created on our valued purchasers and stakeholders. Your investment in J-Satine is not just financial; it represents your dreams, aspirations, and plans. We want to assure you that we are taking your concerns very seriously and are working tirelessly to address them.

  • Financial Queries:
    For any specific questions about your finances, please contact your bank or financial institution directly. We are not authorised to provide personalised financial advice.

  • Sale and Purchase Agreement (SPA) Matters:
    We understand that the current circumstances may be causing some purchasers to consider withdrawing from their purchases. We want to assure you that we acknowledge your concerns. However, it’s important to note the following:

    1. Contractual Obligations: All terms and conditions outlined in the signed SPA remain in effect.

    2. Legal Protection: The contractual relationship and obligations between parties under the SPA are safeguarded by the Housing Development (Control and Licensing) Act 1966 (Act 118). In line with your Sale and Purchase Agreement, we acknowledge our obligations regarding liquidated ascertained damages and are committed to taking all necessary measures to minimize any potential delays.

    3. Clarification: If you have any clarification regarding your SPA, we recommend contacting the SPA lawyers directly to address your concerns.

  • We strive to maintain transparency and open communication during these challenging times. While we cannot alter the terms of existing agreements, we are here to provide clarity and support where possible to our valued purchasers and stakeholders.

LONG-TERM QUALITY ASSURANCE

  • Our commitment to quality and safety extends far beyond the current situation. We are implementing a robust, multi-faceted approach to ensure the long-term structural integrity of J-Satine:

    1. Thorough Investigation and Remediation:
      We are awaiting the results of the ongoing independent comprehensive assessment. Once received, our expert project consultant team will review the findings and oversee the implementation of the necessary rectification steps. This process ensures that every aspect of the building’s structure meets the highest safety standards.

    2. Enhanced Quality Control Measures:
      We are strengthening our quality control protocols. This includes more frequent on-site inspections, stricter material testing, and enhanced supervision at every stage of construction. Our goal is to address potential issues before they become problems.

    3. Regular Third-Party Inspections:
      We plan to conduct annual third-party structural inspections for several years after completion. These inspections will be carried out by independent, certified experts to ensure ongoing safety and structural integrity.

    4. Comprehensive Testing:
      Before the handover, we will conduct a series of rigorous tests on the completed structure, following all relevant building codes and going beyond standard requirements where necessary. These tests will cover various aspects of the building’s integrity to ensure it meets the highest safety and quality standards.

  • We want you to know that our team is working tirelessly to deliver a home that not only meets but surpasses your expectations in terms of safety, quality, and durability.

COMMUNICATION UPDATES

  • We understand that clear, timely, and transparent communication is crucial during this challenging time. Your need for up-to-date information about the J-Satine Wilayah Residensi project is our top priority, and we are committed to keeping you informed every step of the way.

  • To ensure you have access to the most current information, we have established a clear communication plan:

    1. Regular Updates:
      We will provide regular updates on the project’s status, including progress on the structural assessment, remediation plans, and any changes to the timeline. These updates will be shared through multiple channels to ensure you don’t miss any important information.

    2. Multi-Channel Communication:
      To reach all our valued buyers, we will utilise various platforms:

      • Our official website will be regularly updated with the latest news and reports.

      • Our social media channels will provide real-time updates and announcements.

    3. Dedicated Contact Point:
      For any specific questions or concerns, we have set up a dedicated email address: [email protected]. Our team is committed to responding promptly to all enquiries.

  • We want to assure you, our valued purchasers and stakeholders, that we are committed not only to keeping you informed, but also to listening to your concerns and feedback. Your input is invaluable as we work through this situation together.

END OF FAQ

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